New students receive a comprehensive first-day orientation, covering facility tours, safety instructions, meet-the-horse time, and introductory riding tips to make them feel comfortable and prepared.

Students are advised to wear long pants, closed-toe shoes with a heel, and fitted shirts. Helmets are provided or may be purchased. Attire guidelines ensure both comfort and safety during lessons.

Each student receives a personalized rider record book to track their learning journey. Upon completion of key stages, students are awarded certificates to celebrate their progress and achievements.